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Frequently Asked Questions


Have a question about one of our six divisions? Check out our most frequently asked questions below.

Still can't find what you're looking for? Contact us or call (800) 259-3333 and we will be happy to assist you!

Acadian Ambulance
Where can I pay for my bill?
To locate and pay for your bill, please access our Acadian Ambulance payment portal.

How do I become a member of Acadian Ambulance?
Head on over to our membership website to view all of our great benefits and to sign-up!

What areas does Acadian Ambulance service?
Acadian Ambulance services more than 65 counties throughout Louisiana, Mississippi, and Texas.

How can I request a stand-by for an event?
To request a stand-by in your area, please choose the designated contact person below.

Hub City
Iberia, Lafayette, St. Landry, St. Martin, and Vermilion
Nicole Payne

Acadia, Calcasieu, and Jeff Davis
Kaye Beaseley

Lafourche and Terrebonne
Kay DiSalvo

Allen, Beauregard, and Rapides
Maggie Belaire

Ascension, Baton Rouge, East Feliciana, Iberville, Livingston, Pointe Coupee, St. Helena, and West Feliciana
Janice Jones

*Includes Mississippi area
Jefferson, Plaquemines, St. Bernard, St. Charles, and St. Tammany

Kathleen Surkland

Terri Lawson

Brazoria, Chambers, Fort Bend, Galveston, Hardin, Harris, Jasper, Jefferson, Liberty, Montgomery, Newton, Orange, Tyler, Walker
Natalie Broussard

Collin, Dallas, Denton, Grayson, and Tarrant
Gylynn Hanson

Bastrop, Bell, Hays, Travis, Williamson
Meredith Mooney

South Central
Atascosa, Bexar, Frio, Kendall, Live Oak, Medina
Neccia Rios

Pam Bond

For more information, please visit

Air Med

What areas does Air Med cover?
Air Med is strategically stationed in the following Louisiana cities: Baton Rouge, Lafayette, Alexandria, Houma, Lake Charles, and New Orleans. Whether inland, offshore, or in-hospital, our first-response range stretches 150 miles.

How can I request Air Med for an event or stand-by?
Air Med can be contacted for event and stand-by requests by contacting Operations Manager Marc Creswell.

How many patients can a helicopter transport?
Each helicopter can transport two patients at a time.

For more information, please visit

Safety Management Systems

What training does SMS offer?
Safety Management Systems provides you with a comprehensive list of safety and regulatory compliance training required by BSEE, OPITO, U.S. Coast Guard, OSHA, IADC, API, STCW part 95, and DOT. View a complete list of our courses.

How do I sign-up for a training course?
Training courses are catered to fit your company's training needs, we offer full course customization, multiple day programs, and new hire orientations.

What jobs are offered at SMS?
SMS deploys registered paramedics specially trained as remote paramedics, HSE consultants, and on-site safety technicians, as well as offers an extensive array of regulatory and compliance training services. SMS is one of the largest providers of safety, medical, environmental, security, training and health & wellness services in the United States. View our open job offerings.

Where is SMS located?
SMS has locations throughout the United States.

For more information, please visit

Acadian Total Security
What services do you offer?
Our extensive service lines include security and home automation systems, personal emergency response systems, GPS fleet and asset tracking and management, advanced video security systems, access control systems, and much more.

How can I sign-up for an account?
You can sign-up for a business or home security system by calling 1-855-ACADIAN (222-3426) or visit ATS' website to request a business or home consultation.

My home is currently being monitoring by another security company, can I switch my services?
Absolutely! Switching from your current security provider to ATS is a breeze. Click here to get started.

Do you only service businesses and homes Louisiana?
No, Acadian Total Security services locations throughout the entire United States.

For more information, please visit

Executive Aircraft Charter
Is there a certain area your flights cover?
Our flights cover the continental U.S., Bahamas, Caribbean, Central and South America, Canada and Alaska.

How can my company schedule a flight?

You can schedule a flight with Executive Air by contacting Fixed Wing Coordinator Joey Moreau or filling out a flight request.

How many passengers do your jets accommodate?
Our Lear Jet 45 and KingAir B200 can both seat eight passengers.

How much does a flight cost?
Each flight cost varies on the passenger size and destination. For flight quotes, please submit a request and a quote will be issued to you within 12 hours.

For more information, please visit

National EMS Academy
How do I apply for classes?

For prospective students interested in Louisiana, sign up and attend a mandatory information session for detailed instructions to apply and enroll. Submit an online application at South Louisiana Community College. Submit all eligibility and entry requirements to South Louisiana Community College to receive acceptance. Once accepted into the college, enroll for class in the LoLA program. Pay fees in accordance with tuition due date.

Prospective students in Texas can apply by contacting NEMSA at (512)929-1660 and request an application packet, or click on the links below and download an application form.

Immunization Exemption

Do you have to be a basic before you can become a paramedic?
Yes. State certification standards require that you become certified at least at the EMT level before participating in a paramedic certification course.

How much do EMTs and paramedics get paid?
Pay varies according to employer and geographic location. Average pay for entry-level EMT personnel is up to $30,000 per year, and paramedics is up to $40,000 per year.

How often are classes offered?
EMT classes start every spring and fall semester. Paramedic programs begin approximately every 15 months. As one program completes, preparations to start the next class begins. Please contact us for more specific class dates.

For more information, please visit

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