Virtual Care
There’s no replacement for the care you receive from your regular physician, but when you are unable to see your doctor for immediate care for common health concerns, you have access to Teladoc. This free service offers online and telephone consultations with board-certified physicians who can diagnose certain conditions, recommend treatment and prescribe medications (when appropriate) for many common medical issues, such as colds and flus, allergies, ear infections or sinus problems.
Teladoc offers secure, on-demand, around-the-clock medical consultations over the phone or video chat. This service is available to all Acadian medical plan participants and covered family members at no cost. Because Teladoc services are free to you and your family, you will save time and money by not going to the E.R. or doctor’s office. Any medications, treatments or tests you may need following your free phone or video chat consultation are subject to your regular plan benefits, for which you could have some out-of-pocket costs.
Your Teladoc doctor will discuss your medical issue with you, just like an in-person visit, and recommend the right treatment for your health concern. If a prescription is necessary, it will be sent electronically to your pharmacy, where you can pick it up as usual.
To request a visit, log in to the website or app, or call (800) TELADOC.
Get the App
The Teladoc app connects you with a board-certified doctor—any time of day or night—within minutes. If medically necessary, a prescription will be sent to your pharmacy of choice.
