Emotional Support
Acadian offers free, confidential, in-the-moment support to help with personal or professional problems that may interfere with work or family responsibilities. These services, provided by BHS, make it easy to find someone to talk to 24 hours a day, seven days a week on a wide variety of topics.
Call or text (800) 327-2251 or use this form to reach a master’s level clinician who will confidentially assess the problem, assist with any emergencies and connect you to the appropriate resources. You can also visit the MyBHS Portal (to get the login username, visit Acadian Central), or download the BHS app.
What happens when you call?
A Care Coordinator (master’s level clinician) will confidentially assess the problem, assist with any emergencies and connect you to the appropriate resources. The Care Coordinator may resolve your need within the initial call; assess your need as a short-term issue, which can be resolved by a counselor within the available sessions; assess your need as requiring long-term care and assist with connecting you to a community resource or treatment provider available through your health insurance plan.
If you require a referral for long-term treatment, costs may be incurred. These are often covered by your health insurance plan.
Common Reasons to Call
- Relationships – boss/co-worker, customers, friends, spouse/kids
- Transitions – birth/death, health/illness, marriage/divorce, promotion/retirement
- Risks – burnout/anger, depression/anxiety, suicidal thoughts, substance abuse
- Challenges – daily responsibilities, financial/legal, parenting, stress/conflict
Confidentiality
BHS follows all federal and state privacy laws. When you speak with us, you can trust that your conversations and information will be kept completely confidential. Information about your problem cannot be released without your written permission.
Get the App
The easiest and quickest way to get mental health support is through the BHS mobile app. Download this app to immediately contact a BHS Care Coordinator, request other services or access emotional wellness tools and resources.
Additional peer support is also provided by Acadian’s own Critical Support Intervention (CSI) team, which is made up of several Acadian employees who are specially trained in peer support and aiding in times of crisis. Each team member represents a different part of Acadian’s service area, so every Acadian employee has a CSI team member close by. Employees are encouraged to call the CSI team any time of day or night, when they feel the need to talk to someone.
The CSI can help employees get through traumatic situations, such as:
- Serious injury to self or a co-worker
- Significant events involving children
- Multi-casualty incidents/disasters
- Police/first responder shootings
- Personalization or knowing/identifying with the victim
- Events resulting in accidental bystander death
- Prolonged incidents with loss of life
- Death of a family member, friend or co-worker
- Suicide of a family member, friend or co-worker
- Events with excessive media interest
- Any significant or unusual job/call
To contact the CSI, call (337) 500-1840 or access the full list of contact information on Acadian Central.
