Medical & Health Plans
Acadian offers excellent health insurance at low premiums for our full-time employees. We offer employee, employee+spouse, employee+child(ren) and family plans under two health insurance options: the Base PPO plan with Flexible Spending Account option and a High Deductible PPO plan with Health Savings Account option. Both plans are administered by Blue Cross and Blue Shield of Louisiana (BCBSLA) with a national provider directory.
You will save money if you use an in-network provider. To find an in-network provider, visit the BCBSLA website or call (833)-584-1830. You can find more information about finding in-network providers here. When you need immediate care for common health concerns, you can call or video chat with board-certified physicians at no charge to you.
Teladoc
Teladoc is included in our benefits! The service gives employees and eligible dependents enrolled in Acadian’s health plan 24-hour access to board-certified physicians via phone, web or mobile app — no matter where you are and with no out-of-pocket expenses.
Teladoc doctors can resolve common medical issues through the secure app, which is available on-demand, around-the-clock. Because Teladoc services are free to you and your family, you will save time and money by not going to the E.R. or doctor’s office.
Teladoc is an easy, convenient and affordable option for quality medical care and can be used as an alternative to urgent care and ER visits. Just pick up the phone and talk to a doctor, anytime, for free!
Teladoc physicians can diagnose and write prescriptions for many health issues, like cold and flu symptoms, bronchitis, allergies, ear infections, rashes and skin problems, and more, saving you time and money.
If elected, health insurance coverage goes into effect on the first of the month following 30 days of full time employment. Acadian’s health insurance plans also include an eye exam under the wellness benefit.
Log in to the BCBSLA Member Portal to view detailed benefits information, claims, explanation of benefits, forms and more.
To add dependents (legal spouse, child(ren) under age 26, etc.) to your plan, you must provide proof of eligibility, which can be a birth certificate or adoption document, legal marriage certificate, etc. A spousal surcharge is added if the employee’s spouse is eligible for insurance through his/her employer, but declines that employer’s plan and elects Acadian’s plan instead. The spousal surcharge does not apply if both spouses work for Acadian.
Digital ID Card
Blue Cross and Blue Shield of Louisiana members can get their ID cards from the online member portal. Members must first register at www.myhealthtoolkitla.com. Once in the member portal, look for “My ID Card” with a drop-down menu of the ID cards available for viewing. Cards downloaded from the website can be saved as PDF files. Cards downloaded from the app can be saved as images on smartphones.
Get the App
Find a doctor or an urgent care provider. View your claims or benefits. Find a Blue Cross and Blue Shield of Louisiana office near you. You can do all of these things and more with the BCBSLA app.
Surgical Care
Surgery Plus provides you with access to excellent and affordable care for many planned surgical procedures. It’s already included in your medical
benefits at no additional cost to you.
• For BASE PPO plans, Surgery is covered at 100%. Your cost share will be $0.
• For HDHP plans, you will receive a reduced cost on your surgery with a Surgery Plus Provider through your Surgery Plus Benefit.
The Surgery Plus Difference: In partnership with your employer, we cover the most expensive costs associated with surgery, so you’ll pay less for your procedure when you use your Surgery Plusbenefit. Your coverage includes:
• Consults and appointments with your Surgery Plus surgeon
• Anesthesia
• Procedure and facility
(hospital) fees
• Dedicated support and guidance
Call to learn more at 855.515.0461 Acadian.SurgeryPlus.com
Virtual Care
There’s no replacement for the care you receive from your regular physician, but when you are unable to see your doctor for immediate care for common health concerns, you have access to Teladoc. This free service offers secure, on-demand, around-the-clock medical consultations over the phone or via video chat with board-certified physicians who can diagnose certain conditions, recommend treatment and prescribe medications (when appropriate) for many common medical issues, such as colds and flus, allergies, ear infections or sinus problems. Your Teladoc doctor will discuss your medical issue with you, just like an in-person visit, and recommend the right treatment for your health concern. If a prescription is necessary, it will be sent electronically to your pharmacy, where you can pick it up as usual.
Teladoc is available to all Acadian medical plan participants and covered family members at no cost. Any medications, treatments or tests you may need following your free phone or video chat consultation are subject to your regular plan benefits, for which you could have some out-of-pocket costs. To request a visit, log in to the website or app, or call (800) TELADOC.
Get the App
The Teladoc app connects you with a board-certified doctor—any time of day or night—within minutes. If medically necessary, a prescription will be sent to your pharmacy of choice.
Mental Health Support
In addition to the Blue Cross and Blue Shield of Louisiana health plans, Acadian offers mental health support provided by BHS. You and your family have access to free, confidential, in-the-moment support to help with personal or professional problems that may interfere with work or family responsibilities.
These services are available 24 hours a day, seven days a week to you and covered household members.
Call or text (800) 327-2251 or use this form to reach a master’s level clinician who will confidentially assess the problem, assist with any emergencies and connect you to the appropriate resources. You can also visit the MyBHS Portal (to get the login username, visit Acadian Central), or download the BHS app.
Additional peer support is also provided by Acadian’s own Critical Support Intervention (CSI) team, which is made up of Acadian employees who are specially trained in peer support and aiding in times of crisis. To contact the CSI, call (337) 500-1840.
Personal Health Support
When you or a covered family member is looking for in-network care, a Blue Cross and Blue Shield of Louisiana nurse case manager will arrange all the care you may need, including getting prior authorization and hospital inpatient pre-certification, as required.
An in-network doctor or facility may be able to lower your out-of-pocket costs by recommending one of BCBSLA’s preferred facilities, or by helping identify treatments or procedures that may be avoidable. This also keeps you in-network and possibly avoiding out-of-network uncovered costs.
To access these services, call (800) 317-2299 or visit BCBSLA’s Care Management site.
Care Management
If you’re struggling with health challenges, your dedicated team at Blue Cross and Blue Shield of Louisiana is here to help. BCBSLA’s Care Management programs and services help you manage long-term health conditions, serious illnesses or bad injuries. You can get answers to your questions and support from BCBSLA’s robust team of in-house clinicians on your journey to optimal health.
To access these services, call (800) 317-2299 or visit BCBSLA’s Care Management site.
Pre-Authorization
Some services, equipment or supplies may need to be deemed medically necessary before you obtain them, in order for them to be covered by your health plan. In those cases, a pre-authorization process protects you from unexpected costs. With pre-authorization, you will have the assurance that the services you need will be eligible to be covered.
Requests for authorization must be made to Blue Cross and Blue Shield of Louisiana by calling 1-800-376-7973. The following services and supplies require pre-authorization:
- Air Ambulance (Non-Emergency)
- No benefit without prior authorization.
- Bone Growth Stimulator
- Cardiac Rehabilitation
- Cellular Immunotherapy
- CT Scans
- Day Rehabilitation Programs
- Electric & Custom Wheelchairs
- Gene Therapy
- Home Health Care
- Hospice Care
- Hyperbarics
- Implantable Medical Devices over $2,000.00 (including but not limited to defibrillators and insulin pumps)
- Intensive Outpatient Programs
- Low Protein Food Products
- MRI / MRA
- Nuclear Cardiology
- Partial Hospitalization Programs
- PET Scans
- Private Duty Nursing
- Prosthetic Appliances
- Pulmonary Rehabilitation
- Residential Treatment Centers
- Sleep Studies (except for those performed as a home sleep study)
- Temporomandibular/Craniomandibular Joint Disorder Surgery
- Vacuum Assisted Wound Closure Therapy
Healthcare providers are generally familiar with the pre-authorization process and can request pre-authorization for you. Be sure to confirm with your provider that they will be contacting BCBSLA on your behalf.
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